Playbook 1

Wire-transfer fraud & deepfake principal impersonation

A capital call, distribution, closing, or “principal's urgent instruction” is spoofed — by email compromise, a lookalike domain, or an Arup-style deepfake of the principal or CFO.

The hard truth

The money moves in minutes; the recall window is the first hour, not the first week.

The first hour

  1. 1

    Freeze and verify: stop any pending release and pull the actual wire details before anything else.

  2. 2

    Call the bank's fraud desk immediately and request a recall — the SWIFT/ACH recall window is measured in hours.

  3. 3

    File with FBI IC3 to trigger the Financial Fraud Kill Chain (in Canada, notify CAFC and the bank).

  4. 4

    Verify out-of-band with the real principal on a known number — never the number in the message.

  5. 5

    Notify the counterparty and custodian so the receiving side can freeze funds.

  6. 6

    Document every timestamp and instruction — the claim depends on it.

Stop the next one

  • Dual approval on every first-time wire and every banking-detail change.
  • Callback-to-known-number protocol, using numbers stored before the request.
  • A verbal passphrase for principal instructions the finance team can demand.
  • Wire-desk cooling-off rules for new payees and out-of-pattern amounts.
  • Deepfake-resistant verification norms trained into the finance team.

Questions we hear